Consumption: Towards a multiplication of trials for the refund of "Racketware" in France.
After the third trial won by a private individual, the French associations AFUL, April, UFC-QueChoisir and CLCV are calling for a multiplication of refund procedures for software imposed when buying a new computer. A refund guide is made available, dedicated to French consumption laws.
Paris, February 28
For the third time within a short period, a proximity judge (Libourne) condemned a constructor (ASUS) to refund software imposed when buying a new computer . Once more, the constructor had to give up his pretense to offer a derisive amount of money and to couple the refund with a dissuasive procedure.
Other trials are awaited in the months to come.
Faced with the constructors' reluctance to respect their contractual refund
obligation and, beyond that, to respect the ban on bundled hardware-software
sales (art. L122-1 of the French Consumers' Code), associations AFUL, April,
UFC-Que Choisir and the CLCV are encouraging consumers who have no need for the
preinstalled software to stand up and defend their rights in court. In order to
help them, a
While pretending to follow demand, the constructors in fact orient it. This is all the more unacceptable given that an ever increasing number of consumers, just like the administrations , the members of the French Parliament , and most importantly business companies , are turning towards alternative solutions, and given that the Microsoft's emblematic software, Vista, is particularly criticized and rejected by the public . One should therefore not be impressed by the sales by millions claimed by Microsoft: they are imposed through bundling.
The fact that this situation has not evolved, despite our repeated demands , is above all due to the apparent will of the French Authorities to deny the problem and not to enforce the legislation that forbids bundled sales. In the name of a supposed interest of the majority , they maintain a monopoly and deprive each person from the freedom to buy a computer with or without software.
It is important to note that concrete proposals have been made, in particular the distinction between "pre-installation" and "pre-activation", as it already exists for professionals. The client would, if he wished, acquire an activation key, through a CD with the corresponding program, at a price specified separately from that of the computer. One or more programs could nevertheless be preinstalled on the computer. Hence, nothing justifies the current situation of a systematic, compulsory and uniform bundled offer (Windows for everybody).
About the undersigned organisations
The French speaking Linux and Libre Software Users' Association (AFUL), AFUL aims to promote libre software and the use of open standards. AFUL is a non-profit association that gathers users, professionals, companies and other associations based in more than a dozen French-speaking countries and regions (France, Belgium, Switzerland, Quebec, French-speaking African countries, etc.).
Partner of many media, AFUL is present at many exhibitions, conferences and meetings. In particular, it has an active role against bundled sales (Workgroup against bundled sales, racketiciel.info petition, bons-vendeurs-ordinateurs.info comparative list of computer vendors), in favor of interoperability (member of AFNOR, participation to Interoperability and accessibility Referentials by DGME, formats-ouverts.org website, etc.), as well as on issues concerning Author Copyrights.
Since 1996, April, pioneer of free software in France, has been a major actor for the broadcasting of free software and open standards among the general public, among professionals and institutions in the French-speaking community. In the numeric era, it also cares to awake the public opinion on the dangers of information and knowledge being possessed exclusively by private entities.
The association totals more than 1900 members, users and producers of free software, among which more than sixty companies, around fifty associations and one township.
UFC-Que Choisir (www.quechoisir.org)
UFC-Que Choisir is a Consumer Defense Association. Very active on this topic, it brought an action against department stores Auchan and Darty as well as HP for bundled sales at the French Tribunal de Grande Instance.
CLCV (Consumption, Housing, Living Environment), created in 1952, is one of the main Consumer Defense Associations. It is independent and acts in all fields of everyday life, consumption, housing, environment, to protect and develop the rights of consumers and users. Through its 400 local associations, it advises and informs consumers to help them enforce their rights. CLCV is a member of the European Consumers' Organisation (BEUC) and of Consumers International.